We stand behind GelatinBurn 100%. If you are not completely satisfied with your purchase for any reason within 60 days of your order date, we will refund the full purchase price — no questions asked, no hassle.
Our 60-Day Money-Back Guarantee
Your satisfaction is our top priority. GelatinBurn is backed by a full 60-day money-back guarantee. This means you have a full two months from the date of your purchase to try GelatinBurn and evaluate whether it is right for you. If for any reason you are not satisfied, we will issue a complete refund of your purchase price.
We do not require you to return the product to initiate a refund. Simply contact our support team within 60 days and we will process your refund.
How to Request a Refund
To request a refund, you have two options:
- Option 1 — Contact Us Directly: Email our support team at support@gelatinburn.com with your order number (ClickBank receipt number) and a brief description of your request. We will respond within 1 business day.
- Option 2 — Contact ClickBank: As the authorized retailer, ClickBank can process your refund directly. Visit www.clkbank.com to submit a refund request through ClickBank's customer portal.
Refund Eligibility
- Refund requests must be submitted within 60 days of the original purchase date
- You must provide your ClickBank order receipt number to identify your transaction
- One refund per household per product
- Refunds apply to the purchase price of GelatinBurn. Shipping and handling fees are non-refundable unless the product was defective or the wrong item was shipped
Refund Processing Timeline
Once your refund request is approved:
- Refunds are typically processed by ClickBank within 5–7 business days
- The refund will be returned to the original payment method used at checkout
- Depending on your bank, it may take an additional 3–5 business days to appear on your statement
- Your bank statement will show the refund from CLKBANK*COM or CLICKBANK, the same name as the original charge
Defective or Damaged Products
If you received a damaged, defective, or incorrect product, please contact us within 30 days of receipt with a description and photo of the issue. We will ship a replacement or issue a full refund, including any applicable shipping costs, at no charge to you.
Chargebacks
We strongly encourage customers to contact us directly before initiating a chargeback with their bank. We honor all legitimate refund requests within our guarantee period and can resolve most issues quickly. Fraudulent chargebacks may result in account suspension and legal action.
Contact Us
For product support or refund requests:
Email: support@gelatinburn.com
Phone: +1 (800) 555-0193
Hours: Monday–Friday, 9am–5pm EST
For billing and order inquiries via ClickBank:
www.clkbank.com